SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of invictir.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of invictir.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As a devoted pet owner of smaller animals, I have found that this pet has completely revolutionized my daily routine. One of the most notable features is how incredibly easy it is to put on and remove. This might seem like a minor detail, but any small animal owner knows that dressing up your little friend can sometimes be quite challenging. However, with this particular vest, those struggles are now a thing of the past. The design allows for hassle-free application and removal without causing even the slightest discomfort to my beloved canine companion. But what truly sets this pet vest apart from others on the market isn't just its user-friendly nature; it's also about aesthetics. The physical design adds an extra layer of cuteness that you simply cannot ignore or resist. Every time I see my dog prancing around in his stylish new outfit, it brings such joy and delight to our everyday moments together. To sum up: not only does this pet vest make dressing your small animal easier than ever before but it also contributes significantly towards making each second shared with them much more pleasurable due to its endearing design concept. As someone who deeply values both practicality and aesthetic appeal when choosing products for their pets, I can confidently say that this product ticks all these boxes perfectly.
👍
The best investment I've ever made for my little fur baby! This suspender vest fits snugly but not too tight; just perfect enough to ensure safety without compromising comfort.
Wonderful vest
Absolutely love this little vest for my bunny! It fits perfectly and doesn't hinder his movement at all. The suspenders are adjustable, which is a huge plus. I can tell it's made high-quality material too - very sturdy and durable!
Looks super cute
I'm so glad I bought this pet accessory; it's practical yet stylish at the same time. Now taking walks with my chinchilla isn't as complicated anymore because he feels secure wearing his new outfit!
This suspender vest is a must-have for any small pet owner! It's easy to use, and the adjustable straps ensure that it fits perfectly
Impressed by the quality of materials
The design of this pet accessory caught my eye immediately - simple yet elegant. And after using it for weeks, I can vouch for its durability too!
Wow! Just wow 😍
It's perfect for outdoor adventures with your furry friend. Its sturdy material ensures safety while still being soft enough to provide comfort.